YOUR QUESTIONS, OUR ANSWERS
🕶️ Product Questions (OptiShade®)
Will these fit over my glasses?
Will these fit over my glasses?
Good question. These fit over prescription glasses up to140 mm wide (5.51 inches) and 53 mm high (2.09 inches). For best comfort make sure your glasses are slightly smaller.
Do they hurt behind the ears?
Do they hurt behind the ears?
Not at all. Our arms are designed for a soft, pressure-free fit. Even after hours of wear, there’s no discomfort or marks. This is one of the most appreciated features by customers with sensitivity or frequent headaches.
Are they compatible with progressive lenses?
Are they compatible with progressive lenses?
Absolutely. OptiShade® fully covers your field of vision without disrupting near or distance vision. You retain full clarity and usability of all zones in your progressive lenses.
Do you offer models for men, teens, or night driving?
Do you offer models for men, teens, or night driving?
Our current styles are unisex and designed to fit most adult and teen face shapes. A men's model and a night driving version are currently in development. Sign up for our newsletter to be the first to know when they launch.
How can I tell if they’ll fit me? (sizing info)
How can I tell if they’ll fit me? (sizing info)
Each product page includes detailed dimensions (width, height, nose bridge). Just compare them with the maximum width of your own glasses. OptiShade® fits over 90% of standard and wide prescription frames on the market.
YOUR QUESTIONS, OUR ANSWERS
📦 Shipping Questions
How can I contact you?
How can I contact you?
You can reach us easily:
• Via our contact form — available directly on our website under the “Contact Us” section.
• By email — write to us at →support@soleneparis.fr🕐Average response time:Monday to Saturday — within 24 business hours.
We reply to all inquiries: order tracking, product advice, returns, or just to share your experience 💌
Where is my order? / I haven’t received anything yet.
Where is my order? / I haven’t received anything yet.
You can track your order anytime via our dedicated tracking page: [tracking page].
Have your order or tracking number (sent by email) ready.
If your tracking hasn’t updated for more than 5 business days, our customer service team will investigate directly with the carrier to provide you with a quick solution.
Why isn’t the tracking working?
Why isn’t the tracking working?
No worries — it may take 24 to 48 hours for tracking updates to appear, especially during the early stages of shipping. This does not affect the actual delivery.
If nothing appears after that delay, contact us right away so we can check it for you.
How long does shipping take?
How long does shipping take?
We currently deliver to the United States, Canada, United Kingdom, Australia, and Ireland.
Here are the estimated delivery times by country:
United States 🇺🇸: 6 to 10 business days
Canada 🇨🇦: 6 to 12 business days
United Kingdom 🇬🇧: 6 to 9 business days
Australia 🇦🇺: 6 to 12 business days
Ireland 🇮🇪: 6 to 9 business days
📦 Your order is processed and shipped within 24–48 hours. A tracking number will be sent to you by email as soon as your package leaves our warehouse.
Please note: These are estimated delivery times. Occasional delays may occur during high-demand periods (holidays, sales, extreme weather, etc.).
We do our best to ensure fast and reliable delivery every time.
I'm going on vacation when will my order arrive?
I'm going on vacation when will my order arrive?
If you're leaving soon, let us know within 24 hours of placing your order.
We can hold the shipment or adjust the shipping date if your package hasn’t been dispatched yet.
Can I cancel my order?
Can I cancel my order?
Yes — as long as your order hasn’t entered the processing stage.
Once it’s being prepared, cancellations are no longer possible.
If you’ve changed your mind, contact us ASAP through our contact form.
YOUR QUESTIONS, OUR ANSWERS
💰 Payment & Refund Questions
How can I cancel my order?
How can I cancel my order?
If your order hasn't shipped yet, you can contact us to request a cancellation.
If it's already on the way, simply wait to receive the package, then follow ourEasy Returns Policyto request a refund.
When will I get my refund?
When will I get my refund?
Once we receive and inspect your returned package, your refund is processed within5–7 business days.
Refunds are always issued to youroriginal payment method(Credit Card, PayPal, etc.).
I didn’t get a confirmation email.
I didn’t get a confirmation email.
Check yourspam or junk folderfirst.
If it’s not there, your email might have a typo.
Contact our customer support with yourfull name and order date, and we’ll resend your confirmation.
I paid but haven’t received any updates.
I paid but haven’t received any updates.
This can happen if your confirmation email was blocked or incorrect.
No worries — just contact us with yourpayment detailsand we’ll locate your order and update you within24 business hours.
YOUR QUESTIONS, OUR ANSWERS